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Returns/Refunds

Returns

We have recently changed our returns policy! 

We accept all returns on condition:

To be eligible for a return:

  1. Your item must be largely unused.
  2. There is something very wrong with the product. All products are checked for quality assurance at the time of packaging. 
  3. You must notify us within 28days of an issue with your product.

To complete your return, please email us directly and we will help you.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

 

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at discoveryourself@lifehq.com.au.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at discoveryourself@lifehq.com.au.

 

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item as this is dependant on a 3rd party.

 

Once you have emailed us we will instruct you to send all returns & exchanges to:

P.O Box 112

Glen Iris

Victoria 3146